Eton Systems anti-SPAM Pages

This website is provided to inform you of the measures Eton Systems takes against SPAM and spammers.

We do not allow our mail server to be used to deliver spam. We do not accept mail that can be positively identified as spam.

What is SPAM?

Quite simply, junk email

  • Look it up at http://www.netlingo.com/right.cfm?term=spam
  • Spam is most often an e-mail message sent to a large number of people without their consent.
  • Also known as Unsolicited Commercial E-mail (UCE), or junk e-mail, it is usually sent to promote a product or service.
  • Spammers don't care about the large number of people they irritate or offend because there is always those few people who will visit their advertised Web site and order their product.

I sent mail to RAC or MUGOO or Hambone or some other group and you bounced it. Why?

We sponsor many mailing lists used by RAC, MUGOO and others and we apply the same anti-spam measures to those lists as we do to our own mail. These measures are described in the next item.

I sent email to you and it came back telling me to come here. Why?

There are several possible reasons:

  1. You sent your mail through a server which has been listed on one of the Realtime Block Lists (RBLs) that we use to screen incoming mail. RBLs list servers that have been declared "open relays", "open proxies", "dialup blocks", or "known sources of spam".
  2. You sent your mail to an address that is a spamtrap. Spamtraps are fake addresses. If our mail server finds one of our spamtrap addresses in your mail it rejects it. For example, the following links are fake. Mail you send to any of these addresses will be treated as spam regardless of its contents.
  3. You sent your mail from an address that we have block listed. Please note that having your address block listed does not necessarily mean you have done anything wrong. However, mail from your address has been causing our mail server problems, and the only way we could solve the problem was to block list your address.
  4. The subject or body of your email matched one of our spam filters. All incoming mail is spam filtered. It is rejected if the subject or body contains phrases typically used by spammers. The bounce message indicates the type of problem detected.

How to be removed from a block list:

The RBLs that we use change from time to time. The error code returned in your bounced mail includes a link to the RBL where you can see why it was rejected. We DO NOT control these RBLs in any way.

To get off a block list:

  1. If your mail server has been declared an offender by an RBL, you must have it removed from the RBL database before we will accept mail from you.
    • If you are an innocent end user whose ISP runs an offending server the only options open to you are to ask your ISP to repair their server, use a different ISP, or use a web-based email service.
    • If you are an ISP running an offending server, please request removal by using the contact information given below.
  2. If your mail bounced because you sent it to a spamtrap ... stop using that address!
  3. If your email address is block listed, send us mail from a different address or fill in this form. It will be sent directly to our Postmaster. Be sure to include the block listed email address in your comments.

How to contact us:

If you are on a block listed server, you cannot send us mail. To notify us of a problem, please fill in this form. It will be sent directly to our Postmaster. Be sure to include a valid email address if you want a reply.

Links and other info:

Good sites about fighting spam:

Note to postmasters and abuse admins:

Our mail server will deliver mail to "postmaster" and "abuse" regardless of the source.
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